Home About Us Contact Faqs Help Make a Suggestion!
English 中文
We are on Facebook!
 
Help
Payment & Pricing

What type of payment is accepted?

We accept Cash, Union Pay , Visa , Master Card , AliPay , WeChat Wallet  and Direct Deposit. 

Direct Deposit is mainly used for customers outside the Shenzhen and Guangzhou Areas 



Which credit cards are accepted?

We accept Union Pay, Visa & MasterCard .



Do you have a swipe machine for payment with credit cards?

Yes. We can send a swipe machine with the driver to swipe your credit card on delivery, just select Swipe on the checkout payment options. 



Can I get a Fapiao?

Yes. Please specify in the checkout instructions that you will require a Fapiao and advise the name of the person and Company name in Chinese  for the purchase and we will send it with your order. 



I have a question on my charges

Please emails us at info@nogogo.cn or call us 400-1010-622 with any questions regarding your payment. 



Back to Top
Shipping & Delivery

How much will shipping cost?

Shipping costs will be determined by your location. We offer free delivery in certain areas within Shenzhen with a minimum order of ¥250 , some areas will incur a delivery fee ,however these areas for orders of ¥1000 or more will have free delivery .

For Guangzhou the minimum order is ¥300 with most areas free delivery ,some areas will incur a delivery fee , however these  areas for orders ¥1000 or more have free delivery .

 For a list of shipping costs to other areas click here or click on the Minimum Order bubble at the top of the site.



There are missing items on my order

We do our best to ensure your order is delivered on time and that all products ordered are delivered. However if we do make a mistake and we do not ship a product that you ordered, we will be happy to send the product to you as quickly as possible. Just send us an email at info@nogogo.cn or call us 400-1010-622 and let us know which item is missing from your order so we can send it to you.



I received the wrong product

We do our best to ensure your order is delivered on time and that all products ordered are delivered. However if we do make a mistake and deliver a different product than the one you ordered, we will be happy to replace the product as quickly as possible. Just send us an email at info@nogogo.cn or call us 400-1010-622 and let us know which item was sent instead and we will replace it.



When will my order ship?

When you place an order, during the checkout you will have an option to specify on which day and time you want the order delivered. Your order will arrive within the time window selected during checkout.



Has my order shipped?

If you would like to know the status of your order just send us an email at info@nogogo.cn or call us 400-1010-622 and ask us about your order status.



My order never arrived

On rare occasions your order may not arrive for a number of unforeseen circumstances. If this happens to you, we will do our best to rectify the situation as quickly as possible. Please let us know by email at info@nogogo.cn or call us 400-1010-622 and let us know that you did not receive your order so we can look into it. 



Back to Top
My Account

How do I create an account?

Click on Register Here on the top right corner of our site

Fill in the required fields

Click Submit



How do I edit my account information?

When logged into your account, click on My Account at the top right corner of the site. Change the details you wish to edit and click Submit. Your changes will be saved.



I forgot my password

Click on Forgot Password below the registration section on the top right corner of the site. Enter the email address you used when you registered your account and click Submit. Your password will be sent to that email account.



Back to Top
General Questions

How do I find my product?

To find a product you can use the navigation menu on the left side of the site or you can type a specific product name or brand in the Quick Search field towards the top right side of the site.



How do I use a promotion code?

To use a promo code and get a discount on your order you just need to enter the code in the provided field during checkout. The field is located next to the payment options. Make sure to click on Check so that the promo code applies to the total of your order. 



Back to Top
粤ICP备13051143号 营业执照注册号440301107139291
Copyright ©2010-2014 www.nogogo.cn.All Rights Reserved
深圳市美欧商贸有限公司版权所有,严禁复制,违者必究!